Shipping & Return Policy
Returns Policy
30-Day Return Policy
Most eligible products may be returned within 30 days of receipt. Because we sell medical, hygiene, and personal-care products, certain items are not returnable for health and safety reasons.
Return Authorization Required
Please contact ElderShoppe before returning any product. All returns require a Return Authorization (RA) number and may need to be sent to a specific return location.
Call Customer Service at 866-533-2771, or email info@eldershoppe.com, with your order number and details of the product, to request a return authorization and return instructions.
Do not send returns to our corporate or mailing address unless specifically instructed to do so by Customer Service. Items returned without prior authorization will not be accepted.
Return Conditions
Eligible returned merchandise must be unopened, unused, in resalable condition, and in its original packaging with all original materials, manuals, accessories, and blank warranty or registration cards where applicable.
Return eligibility may vary by product and manufacturer. Some products, including items drop shipped from the manufacturer, may also be subject to manufacturer-specific return restrictions or restocking fees.
Non-Returnable Products
Due to health and safety considerations, certain products cannot be returned. These may include disposable pads and other incontinence products, bath safety chairs, toileting aids, other products related to personal hygiene or self-care, products that have come into contact with the body, opened products, single-use items, products that are not individually wrapped or sealed, eating utensils, custom or special-order products, and other products restricted from return by the manufacturer. Afex incontinence products are not returnable.
Non-returnable items are marked on packing slips and sales receipts for orders shipped directly from ElderShoppe. For items drop shipped from the manufacturer, the packing slip may not say so, so please check the product page or this policy. If you are uncertain whether a product is returnable, please contact us before opening or using it.
Return Shipping and Original Shipping Charges
Unless an item was shipped incorrectly or arrived damaged or defective, the customer is responsible for return shipping costs.
For customer-initiated returns that are not due to our error or a damaged or defective product, the outbound shipping charge may be deducted from the refund, where permitted by law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If an item arrives damaged or defective, or you receive an incorrect product, contact us promptly at 866-533-2771 or info@eldershoppe.com so we can review the issue and provide appropriate instructions.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.
Questions About a Return?
Please contact Customer Service before sending your merchandise:
Phone: 866-533-2771
Email: info@eldershoppe.com
Shipping
Flat rate shipping: We charge a flat rate of $10.95 on every domestic order, regardless of order size or the number of items.
Most items for domestic orders are shipped via USPS, FedEx or UPS. Orders placed before 12:00 pm EST usually ship the same business day, and orders placed after 12:00 pm EST usually ship the next business day, unless any item on the order is on backorder. Standard shipments are typically received in 2-5 business days. All shipments are subject to stock availability.
For overnight and international shipping please call or email for rates. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Any questions? Please contact customer service on (866) 533-2771.